1. A Special Note About Children
Children are not eligible to use our services, including the Websites, and we ask that minors (under the age of 18) not submit any personal information to us. The Websites are not directed at anyone under 18 and they are not intended to attract anyone under 18. We also do not collect or maintain personally identifiable information from those users who we actually know are under 18. Should we learn or be notified that we have collected information from users under the age of 18, we will immediately delete such personally identifiable information.
2. Information We Collect
Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide services and features and to customize our service to make your experience better. You agree that we may feature members' profiles, including your profile, in, among other places, editorials and newsletters that we may periodically send out to our members. Your name, postal address, telephone number and email address are confidential and will not be posted in your profile. Your profile is available for other members to view. Members' profiles include a description, photos, likes and dislikes, individual essays, and other information helpful in determining matches. Your viewable profile does not include any identifying information about you, except the username you chose upon registering.
Please note that your personally identifiable information will be stored and processed on our computers in the United States. The laws regarding the handling of personal data in the United States may differ from the laws of other countries but, as we explain below, Spark Networks will hold and transmit your information in a safe, confidential and secure environment.
We use data collection devices such as "cookies" on certain pages of our Websites. "Cookies" are small files placed on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie." Cookies can also help us provide information which is targeted to your interests. We use this information to determine our members' demographics, interests, and behavior to better understand and serve you and our community. This information may include the URL of the website that you visited prior to our Website (whether this is on our site or not), the URL of the website you next go to (whether this URL is on our site or not), what browser you are using, and your Internet Protocol ("IP") address. Most cookies are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. Anonymized data may be shared with third parties.
If you choose to access our Websites through a mobile device, on a mobile version of the Website, or in an application based version of the Website, we may collect additional information about You. This may include, but is not limited to, location data.
We use a third party advertising company to serve ads on our behalf across the Internet. That advertising company may also collect anonymous information about your visits to our Websites. This is primarily accomplished through the use of a technology device, commonly referred to as a Web beacon, cookie or an action tag, which is placed on various Web pages within our Websites or in an HTML e-mail that allows the third party advertising company to collect anonymous information. There may also be a number of services offered by external service providers that help you use our Websites. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policies, if any.
Some of the third party advertisers that we use have their own privacy policies and may allow you to opt out of having your information collected as discussed above. The privacy policies of third party advertisers that we may be using during your use of our services can be found at the following URL(s):
Notwithstanding any other provision in this policy, if you visit any of the Websites, a third-party advertiser (or its partners) may place or recognize a unique cookie on your browser. These cookies enable more customized ads, content or services to be provided to you. To trigger these cookies, we may pass an encrypted or “hashed” (non-human readable) identifier corresponding to your email address to a Web advertising partner, who may place a cookie on your computer. No personally identifiable information is on, or is connected to, these cookies. To opt-out of these cookies, please go to www.privacychoice.org/companies or www.aboutads.info/choices.
By visiting or using the Websites, you may have access to certain third party functionalities and applications that may use tracking technologies to enhance your experience, and provide services and content to you. One of these technologies is a Flash cookie that is embedded in the Adobe Flash Player, which is a web tool that allows rapid development of dynamic content. Adobe Flash cookies may be used in certain situations where we use Flash to provide some content such as video clips or animation and to remember settings, preferences and usage. They are similar to browser cookies (as described herein) but are managed through a different interface than the one provided by your web browser. You may access Flash management tools from Adobe’s web site directly at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.htm Please note that if you reject all or some cookies, you may not be able to take full advantage of all offerings on the Website or those that require you to "sign in."
3. Our Use of Your Information
We use information in the files we maintain about you, and the other information we obtain from your current and past activities on the Websites, to resolve disputes, troubleshoot problems and enforce our Terms and Conditions. At times, we may review the data of multiple members to identify problems or resolve disputes.
You may use the following options for removing your information from our e-mail database if you wish to opt out of receiving promotional e-mails and newsletters.
Spark Networks USA, LLC
11150 Santa Monica Blvd., Suite 600
Los Angeles, CA 90025
4. Our Disclosure of Your Information
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be used or disclosed.
Financial Information. Under some circumstances we may require certain additional information, including but not limited to your credit card billing information. We use this financial information, including your name, address, and other information to bill you for use of our Services and products. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information on the Websites, you consent to our providing of your financial information to our service providers and to such third parties as we determine necessary to support and process your activities and transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process and support your transaction or activity. By purchasing, or registering for, or making reservations for products or services of third parties offered on the Websites, or by participating in programs offered on the Websites that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Any of these various third parties may be authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Additionally, you agree that we may use and disclose all information submitted to such third parties in the same manner in which we are entitled to use and disclose any other information that you submit to us.
Advertisers. We aggregate (gather up data across multiple members' accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number and bank account number, are never disclosed to marketing advertisers. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness.
Legal Requests. Spark Networks cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with any investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
5. Your Use of other Members Information
6. Accessing, Reviewing and Changing Your Profile
Following registration, you can review and change the information you submitted during registration. For instructions on how to do so, visit the Help section of the Websites. If you change your password and email address we will retain a record of your old password and email address. You can also change your registration information such as: name, address, city, state, zip code, country, phone number, profile, likes and dislikes, desired date profile, essays and saved search criteria.
Upon your notification, we will remove your membership from our active databases as soon as reasonably possible in accordance with our policy and applicable law. To learn how to hide or remove your profile so that others cannot view it, visit the Help section of the Websites.
We will retain in our files information you have requested be removed from our active databases for certain purposes, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information may never be completely removed from our databases due to technical and legal constraints, including stored ‘back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to any request you may submit.
7. Control of Your Password
8. Other Information Collectors
Mobile Alerts. If you opt to receive mobile alerts through the Website, you may be required to agree to additional terms and conditions for that service and you may be subject to additional charges, either by the Company or from your wireless carrier.
Spark Networks uses industry standard practices, including "firewalls" and Secure Socket Layers, to safeguard the confidentiality of your personal identifiable information. Spark Networks treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by others inside and outside the company. However, "perfect security" does not exist on the Internet.
10. Your California Privacy Rights
If you are a resident of the State of California, we provide you in this Policy with information on how to exercise your disclosure choice options such as your right to opt-out (or "unsubscribe") of our use and sharing of your Personal Information with third parties for marketing purposes. Therefore, pursuant to the California Civil Code, we are not required to maintain or disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year.
If you are a California resident and wish to request information about how to exercise your third party disclosure choices, please send a request by email to the Privacy Administrator at email@example.com or by postal mail to Spark Networks USA, LLC, 11150 Santa Monica Blvd., Suite 600, Los Angeles, CA 90025 Attn: Your California Privacy Rights, c/o Privacy Administrator. All requests must be labeled "Your California Privacy Rights" on the email subject line or envelope or post card. For all requests, please clearly state that the request is related to "Your California Privacy Rights", include your name, street address, city, state, zip code and e-mail address (your street address is optional if you wish to receive a response to your request via email) and indicate your preference on how our response to your request should be sent (email or postal mail). We will not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
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